Metco Customer Satisfaction Survey

Rating Scale: 1=Poor; 2=Needs Improvement; 3=Satisfactory, 4=Above Average; 5=Excellent
                       
 
METCO
Our Competition
Administrative Support:                      

Accurate and Complete Paperwork

1

2

3

4

5

  

1

2

3

4

5

On Hold/Call Waiting Time

1

2

3

4

5

  

1

2

3

4

5
                       
Internal Customer Support:                      

Availability of Personnel/Response Time

1

2

3

4

5

  

1

2

3

4

5

Quote Turnaround Time

1

2

3

4

5

  

1

2

3

4

5

Technical Support/Resource

1

2

3

4

5

  

1

2

3

4

5

Accuracy of Information

1

2

3

4

5

  

1

2

3

4

5
                       
Field Sales Support:                      

Dependability/Professionalism/Availability

1

2

3

4

5

  

1

2

3

4

5

Technical Support/Resource

1

2

3

4

5

  

1

2

3

4

5
                       
General Performance:                      

Competitive Value of Services

1

2

3

4

5

  

1

2

3

4

5

Overall Performance

1

2

3

4

5

  

1

2

3

4

5
                       

Are there any finishes or services that we do not offer that you would like to see us add? Additional comments?

         

Quality Policy
Customer Satisfaction Through
Service Delivery Quality
Continuous Improvement